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Our Purpose

Our goal is to maximize your equipment uptime and support your success with our instrumentation and analytics platform. In addition to the standard warranty that comes with your instrument purchase, we offer extended warranties and a variety of service and maintenance plans, as well as compliance and verification services to help ensure optimal instrument performance and utility. Find details in our instrument services below. We also offer training in multi-system applications and instrumentation.

3Q and Calibration

Mainly to meet the preparation of drug testing, 3Q instrument certification steps have the following three steps

  • Simple Instrument

    For example, ultrasonic cleaners and vacuum drying chambers, because the instrument itself is simple and cannot have a direct impact on the test results, such instruments can omit the link of instrument calibration.

  • General Instrument

    For example, PH meters, balances, such instruments are not precision instruments, but their status will have a direct impact on the test results, so it is necessary to do 3Q certification, but it can be simply done: IQ (installation confirmation) and OQ (operation confirmation) synthesis of a step.

  • Precision Instrument

    For example, compared with the surface meter, density meter, etc., 3Q verification should be done.

3Q Instrument Certification Steps Introduction

The first is the preparation of paper documents, which can be listed in the form of tables, including instrument materials, testing and other certification materials; Instrument manufacturer's manual, packing list, accessories list and other materials; Personnel training documents, instrument calibration certificates for instruments and other components, etc.
The second is to confirm the preparation of the external environment, such as: room exhaust, temperature and humidity control, unexpected power failure emergency measures.
Finally, the confirmation of the components of the instrument itself, according to the specifications and the characteristics of the instrument itself, check whether the above work is completed and whether it is reasonable.

Verify that the instrument can perform well within its designed limits when idling. Here you need to use a lot of instrumentation equipment to confirm some of the functions of the instrument. For example, temperature, we need to use an external temperature measuring equipment to verify whether the maximum temperature and minimum temperature designed by the instrument itself are within the design range.
For example, the module temperature of the instrument needs to be confirmed by a temperature-controlled thermocouple; The gas pressure needs to be confirmed by an external pressure gauge.

For the instrument, this step can be understood as OQ (operational confirmation) of the actual sample, since this step is brought into the sample for testing. Verify the accuracy of the instrument with standards of known surface ratios (G8, C8, E8, etc.); A sample of an unknown surface is used to verify the testing capability of the instrument.

Instrument Leasing

Mainly to meet the preparation of drug testing, instrument leasing can be roughly divided into the following three models

  • Short and medium term lease

    Short and medium term test projects, such as test projects within one year; Emergency needs, such as sudden orders or short-term replacements for testing and maintenance.

  • Rent instead of buy

    Insufficient procurement funds or strict budget management, such as only installment funds; Oriental Zhongke will adopt different methods according to different customer conditions.

  • Rent before you buy

    If the future of the equipment or project is uncertain, try to control the risk by leasing first, and then make a decision when the uncertainty disappears.

Instrument Maintenance

Mainly to meet the better after-sales service and prepare, instrument maintenance can be roughly divided into the following two modes

For the fault of the newly sold instrument that is still within the warranty period, the user can contact the customer service to send the product back, or the company sends technical personnel to the factory to retrieve the product, for the products of the instrument manufacturer that has signed a special maintenance agreement with us, after retrieving or receiving the faulty instrument from the express, we will directly test and repair the customer, and strive to repair the product fault as soon as possible. For the products of the instrument manufacturer that has not signed a special maintenance agreement with us, we will cooperate with the user to send the faulty equipment for inspection, in principle, only the user and the company need to reach an agreement on behalf of the inspection, the rest of the work will be followed up by our full-time staff, we will actively communicate and coordinate with the manufacturer's maintenance center, and strive to return the inspection equipment as soon as possible.

Our company has experienced maintenance engineers who have worked in the field of electronic instruments and equipment for many years. In order to better serve our industry customers comprehensively, we have established our own maintenance team. The main target of paid maintenance is various domestic and foreign high and low grade instruments and meters that are not within the warranty period, and the repaired brands include but are not limited to Agilent (HP) Agilent; TEKTRONIX; HITACHI Hitachi; ADVANTEST; Marconi; IWATSU Iwasaki; KIKUSUI chrysanthemum water; LEADER; Panasonic; Meguro black; JUNGJIN Jinjin; JinSung Jingxun and other domestic and foreign instruments and meters.

There are three kinds of fees：
  • Online prepaid maintenance Limited to some products, low price, short maintenance cycle
  • Pay after completing the repair Compared to online prepayment methods, the price is slightly higher and the cycle is longer
  • Monthly payment method maintenance High maintenance costs, late fees incurred due to unpaid payments during the agreed period
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 Technical Support：Kuujia
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